Returns and refunds

Cancellations are accepted within 14 days of placing an order, unless the order has already been shipped. Once a shipment has left, it can no longer be cancelled — you would need to use the returns process instead.

To cancel, call +91 97018 95500 or email contactus@uneekcare.com with your order number.

Report damage or a defect within 14 days of delivery. Photographs of the item and its packaging make this much faster to resolve.

Once the report is accepted, a replacement or refund is arranged.

Items must be unused and in their original condition and packaging.

The current site states that sale items and certain categories may be non-returnable, but does not say which. We have asked for that list, and it will be published here rather than left vague.

Approved refunds are processed within 7 working days to the original payment method. For cash-on-delivery orders the refund route depends on the payment provider, which is not yet confirmed.

Shipping charges, where they were applied, are not refundable.

The existing payment policy states that all sales are final. This returns policy grants a 14-day cancellation window. These two statements cannot both be true, and we have not chosen between them on the brand’s behalf.

Your statutory rights as a consumer in India apply regardless of what a website’s terms say.